SHOPANCHOR LIMITED (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, https://shopanchor.uk/, contact our team, request a quotation, purchase our services, or otherwise interact with our business.
We provide e-commerce services, including e-commerce marketing strategy, product listing optimization, online store management, conversion rate optimization, e-commerce SEO optimization, and order and inventory management.
We aim to handle personal information responsibly, use it for legitimate business purposes, and maintain appropriate safeguards in accordance with applicable data protection laws.
By using our website or interacting with our services, you acknowledge that you have had the opportunity to read this Privacy Policy. Where applicable law requires consent for a particular type of data processing, we will seek that consent separately.
The business responsible for this Privacy Policy is:
Company Name: SHOPANCHOR LIMITED
Website: https://shopanchor.uk/
Email: contact@shopanchor.uk
Telephone: +44 7882 533297
Business Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
For privacy-related questions, requests, or concerns, please contact us using the email address above.
For the purposes of applicable data protection law, SHOPANCHOR LIMITED may act as a data controller when determining how and why personal information is processed. When processing personal information on behalf of a business client, we may instead act as a data processor, depending on the specific service and contractual arrangement.
The personal information we collect depends on how you interact with our website and services.
When you contact us, request a quotation, purchase a service, or communicate with our team, we may collect:
Name and business name.
Email address.
Telephone number.
Business contact information.
Billing and invoicing details.
Project requirements and service preferences.
Information submitted through contact forms.
Messages, enquiries, and other communications.
Feedback and information relating to customer support.
Information you voluntarily provide when discussing a project.
Please do not send sensitive personal information unless it is necessary for a specific, agreed purpose and we have established an appropriate basis for handling it.
If you purchase our services, we may process information necessary to manage quotations, orders, invoices, payment confirmation, refunds, and accounting records.
Depending on the payment method, this information may include transaction references, payment status, billing details, invoice history, and relevant records supplied by a payment provider.
Where payment is handled by a third-party payment processor, that provider may collect and process payment card or account details under its own privacy policy and security procedures.
We do not intend to collect or store complete payment card security details through ordinary contact forms or email.
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and the technologies in use.
This may include:
IP address.
Browser type and version.
Device and operating system information.
Pages visited and interactions with website features.
Referring website or traffic source.
Approximate location derived from technical information.
Date and time of website access.
Website performance and diagnostic information.
We use such information where necessary to operate, secure, maintain, and improve our website, subject to applicable consent and data protection requirements.
Our website may use cookies, pixels, tags, local storage, or similar technologies to support website functionality, understand usage, measure performance, or support marketing activities.
The technologies actually used depend on the website’s configuration and the services integrated into it.
Where required by law, non-essential cookies and similar technologies will only be used after obtaining valid consent. You may be able to manage your preferences through a cookie banner or settings tool, if available.
For more information, please see the Cookies section of this Privacy Policy.
When delivering e-commerce services, we may receive business information necessary to perform the agreed work.
Depending on the project, this may include product listings, catalogue data, product descriptions, stock information, website content, marketing materials, analytics reports, or operational records.
Some business information may contain personal data, such as names, business contact details, customer order information, or customer support records.
We will handle such information according to the agreed service scope, applicable law, and any relevant data processing agreement.
We may receive information from third parties where relevant to a business relationship, such as payment providers, website platforms, business contacts, or service providers.
For example, a payment provider may notify us that a transaction has succeeded or failed.
We will handle information received from third parties in accordance with applicable law and the purposes for which it was provided.
We may use personal information for the following purposes.
We use contact information and enquiry details to respond to questions, provide information about our services, clarify project requirements, and communicate with potential customers.
We process relevant information to plan and deliver agreed projects, maintain project records, update authorized online store content, prepare reports, and communicate with clients.
The information used will depend on the particular service and the customer’s instructions.
We may use relevant information to prepare quotations, process orders, issue invoices, confirm payments, manage refunds, maintain accounting records, and address billing enquiries.
We may contact customers about project progress, approvals, deliverables, changes to service scope, account access, security concerns, or other matters relating to an existing business relationship.
Technical and usage information may help us understand website performance, identify errors, improve navigation, and maintain a reliable user experience.
Analytics or tracking technologies will be used subject to applicable legal requirements and any required consent.
We may process relevant information to detect fraud, prevent misuse, investigate security incidents, protect our systems, enforce contractual terms, and respond to lawful requests.
We may use and retain information where necessary to meet applicable legal, tax, accounting, regulatory, or recordkeeping obligations.
Where permitted by law, we may use relevant business contact details to send information about our services, updates, or offers.
We will obtain consent where required and provide an appropriate way to opt out of direct marketing. You can also contact us at contact@shopanchor.uk to request that we stop sending marketing communications.
Opting out of marketing will not prevent us from sending essential messages about an existing order, invoice, or project.
Where the UK General Data Protection Regulation, the Data Protection Act 2018, or other applicable data protection laws apply, we will process personal information only where an appropriate legal basis exists.
Depending on the circumstances, the legal basis may include:
Contract: Processing necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legitimate interests: Processing necessary for legitimate business purposes, such as managing enquiries, maintaining business records, securing our website, and improving our services, where those interests are not overridden by your rights and interests.
Legal obligation: Processing necessary to comply with applicable laws or legal requirements.
Consent: Processing based on your freely given consent where consent is required or is the appropriate legal basis, such as for certain non-essential cookies or marketing communications.
Vital interests or other lawful grounds: In limited circumstances, another legal basis may apply under relevant data protection law.
The appropriate legal basis depends on the particular processing activity. Where we rely on consent, you may withdraw it at any time, although this does not affect the lawfulness of processing carried out before withdrawal.
Cookies are small files stored on a device when a website is visited. Similar technologies may store or access information on a device or track interactions with website content.
Depending on the tools installed on our website, cookies may be used for the following purposes.
Essential cookies may be necessary to provide core website functionality, maintain security, support form submissions, or remember choices necessary to provide a service.
Where legally exempt from consent requirements, these technologies may operate without consent.
Analytics technologies may help us understand how visitors use our website, which pages receive attention, and whether users encounter errors.
We will obtain consent where required before using non-essential analytics cookies or similar technologies.
Marketing technologies may be used to measure advertising effectiveness, understand campaign interactions, or support relevant advertising.
These technologies will be used only where appropriate and in accordance with applicable consent and privacy requirements.
You may be able to manage cookie preferences through our website’s cookie settings, if available, and through your browser settings.
Blocking certain cookies may affect website functionality.
We will not assume that all cookie categories are used simply because they are described in this policy. The final cookie practices should reflect the technologies actually installed on the website.
We do not sell personal information to third parties.
We may share personal information only where appropriate for the purposes described in this Privacy Policy, subject to applicable law.
We may use service providers to support our operations, such as website hosting providers, email services, payment processors, analytics providers, security services, and business software providers.
These providers may process information on our behalf where necessary to deliver their services.
Where a provider acts as our processor, we will use appropriate contractual and organizational safeguards as required by law.
Where a customer authorizes us to work on an online store or related account, relevant information may be processed through the platform used by that customer.
The platform’s own privacy policy and terms may also apply.
We will access and use such information only to the extent reasonably necessary for the agreed work and authorized permissions.
We may disclose relevant information to professional advisers, including legal, accounting, auditing, or insurance advisers, where reasonably necessary for legitimate business purposes or legal compliance.
We may disclose personal information where required by law, court order, or a valid request from an authorized public authority.
We may also disclose information where reasonably necessary to establish, exercise, or defend legal claims, subject to applicable law.
If our business is involved in a merger, restructuring, acquisition, sale of assets, or similar transaction, personal information may be transferred where legally permitted and subject to appropriate safeguards.
We may share information with another party when you specifically request or authorize the disclosure, where appropriate and lawful.
Some of our service providers or technology platforms may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps required by applicable law to ensure that an appropriate level of protection is provided.
Depending on the circumstances, safeguards may include a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the European Commission’s Standard Contractual Clauses, or another lawful transfer mechanism.
Further information about relevant safeguards may be requested using the contact details in this policy, subject to any applicable confidentiality restrictions.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, protecting our business, and meeting legal obligations.
Retention periods vary according to the type of information and the reason it is held.
For example:
Enquiry records: Retained for a reasonable period to respond to enquiries and manage potential business relationships.
Customer and project records: Retained for the duration of the relationship and a reasonable period afterwards where needed for business administration or dispute resolution.
Invoices and accounting records: Retained for the period required by applicable tax and accounting laws.
Website logs and security records: Retained for a period appropriate to security, troubleshooting, and operational requirements.
Marketing preferences: Retained as needed to manage marketing communications and record opt-out requests.
When personal information is no longer required, we will take reasonable steps to delete it or anonymize it, unless retention is required or permitted by law.
Specific retention periods should be established according to our actual systems, legal obligations, and business requirements.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction.
Depending on the information and systems involved, safeguards may include:
Access controls and account permissions.
Secure authentication practices.
Appropriate website and hosting security measures.
Restricted access to business and customer records.
Use of trusted service providers.
Secure handling of project information.
Reasonable backup and recovery practices.
Staff or contractor confidentiality obligations, where applicable.
No method of transmitting or storing information can be guaranteed to be completely secure.
Customers should also protect their own devices, passwords, business systems, and platform accounts. Where a project requires access to a customer’s online store, we recommend using appropriately restricted user accounts rather than sharing primary account credentials.
If we become aware of a personal data breach that triggers a legal notification obligation, we will take the steps required by applicable law.
We take potential security incidents seriously.
If we identify a suspected incident involving personal information, we may investigate the incident, take steps to contain it, assess the risks, and implement appropriate remedial measures.
Where applicable law requires notification to a supervisory authority or affected individuals, we will make the required notifications within the applicable timeframe.
Where we process personal information on behalf of a customer as a data processor, our responsibilities for reporting and assisting with a breach will be governed by applicable law and any relevant data processing agreement.
Customers who believe that their personal information has been compromised in connection with our services should contact us promptly.
Depending on your location and the applicable law, you may have rights regarding your personal information.
These rights may include the following.
You may have the right to request confirmation of whether we process your personal information and to obtain a copy of the relevant information.
You may request correction of inaccurate personal information or completion of incomplete information.
In certain circumstances, you may request deletion of personal information.
This right is not absolute. We may need to retain certain information to comply with legal obligations or establish, exercise, or defend legal claims.
You may have the right to request that we restrict the use of your personal information in certain circumstances.
Where the legal requirements are satisfied, you may have the right to receive certain personal information in a structured, commonly used, machine-readable format or request its transfer to another organization.
You may have the right to object to certain types of processing, including processing based on legitimate interests.
You have an absolute right to object to the use of your personal information for direct marketing where applicable data protection law provides that right.
Where we rely on consent, you may withdraw that consent at any time.
Withdrawal does not affect processing that took place lawfully before the consent was withdrawn.
Where applicable law provides such rights, you may have protections regarding certain decisions made solely through automated processing that produce legal or similarly significant effects.
We will handle requests concerning these rights in accordance with applicable law.
To submit a privacy request, contact us at contact@shopanchor.uk.
Please describe the request clearly and provide enough information for us to identify the relevant records and verify your identity where reasonably necessary.
We may request additional information if needed to confirm that the request is genuine or to clarify its scope.
We will respond within the timeframe required by applicable law. Under UK GDPR, many requests must generally be answered within one month, although lawful extensions may apply to complex or multiple requests.
We will not charge a fee for ordinary requests unless applicable law permits a reasonable fee or allows us to refuse a manifestly unfounded or excessive request.
Some rights are subject to exceptions and may not apply in every situation.
Our website and services are intended primarily for businesses, entrepreneurs, and individuals seeking professional e-commerce support.
We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate steps where necessary.
Our website may contain links to third-party websites, e-commerce platforms, payment providers, software services, or other online resources.
These websites are operated independently and may have their own privacy policies, cookie practices, and terms of use.
We are not responsible for the privacy practices or content of websites that we do not control.
We encourage visitors to review the relevant privacy policies before submitting personal information to third-party services.
Our e-commerce services may require clients to provide access to business systems or information relating to their customers, orders, products, or inventory.
Where this information contains personal data, the roles and responsibilities of SHOPANCHOR LIMITED and the client will depend on the actual processing activities.
In some circumstances, the client will act as the data controller and SHOPANCHOR LIMITED will act as the data processor.
Where required, the parties should enter into a data processing agreement covering matters such as:
The purpose and duration of processing.
The types of personal data involved.
The categories of data subjects.
Processing instructions.
Confidentiality and security measures.
Subprocessor arrangements.
Assistance with data subject requests.
Personal data breach reporting.
International transfers.
Return or deletion of personal data at the end of the service.
Clients should not provide more personal information than is necessary for the agreed project.
We will not use customer data obtained through a client project for unrelated purposes unless an appropriate legal basis and authorization exist.
Where permitted by law, we may send business-related communications about our services, updates, or offers.
You can request that we stop sending direct marketing communications by using an unsubscribe mechanism where available or by contacting contact@shopanchor.uk.
We will process opt-out requests in accordance with applicable law.
Please note that opting out of marketing will not prevent us from sending essential service communications, such as invoices, payment confirmations, project updates, security notices, or responses to your requests.
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, data handling practices, or legal requirements.
The latest version will be published on our website with an updated “Last Updated” date.
Where a material change requires notification or renewed consent under applicable law, we will take appropriate steps to provide that notification or obtain consent.
We encourage visitors and customers to review this page periodically.
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how we handle personal information, please contact us.
SHOPANCHOR LIMITED
Website: https://shopanchor.uk/
Email: contact@shopanchor.uk
Telephone: +44 7882 533297
Business Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Please include sufficient details to help us understand and respond to your enquiry. We will review privacy requests and concerns in accordance with applicable data protection law.
If you believe that we have handled your personal information unlawfully, please contact us first where appropriate so that we can try to address your concern.
If you remain dissatisfied, you may have the right to lodge a complaint with the relevant data protection supervisory authority.
For individuals in the United Kingdom, this is generally the Information Commissioner’s Office (ICO). Information about making a complaint is available at https://ico.org.uk/.
You may also have rights to seek a judicial remedy where provided by applicable law.
Privacy Commitment
SHOPANCHOR LIMITED aims to handle personal information responsibly, maintain appropriate safeguards, respect applicable privacy rights, and use information only for legitimate and clearly defined purposes.
SHOPANCHOR LIMITED helps online businesses grow through smarter marketing, optimized product listings, efficient store management, and better customer experiences.
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