Welcome to SHOPANCHOR LIMITED. These Terms and Conditions govern your access to and use of our website, https://shopanchor.uk/, and the services we provide.
SHOPANCHOR LIMITED offers e-commerce-related services designed to help businesses improve their online presence, product listings, store operations, marketing strategies, search visibility, and customer shopping experiences.
By accessing our website, contacting us regarding our services, requesting a quotation, placing an order, or purchasing a service package, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by the provisions that apply to your interaction with us.
If you do not agree with these Terms and Conditions, you should not use our website or purchase our services.
These Terms and Conditions should be read alongside any applicable quotation, project proposal, service description, invoice, written agreement, or other terms specifically agreed upon between SHOPANCHOR LIMITED and the customer.
Where a separate written agreement expressly varies a provision of these Terms and Conditions, the specific written agreement will take precedence to the extent of the inconsistency, subject to applicable law.
Our business contact details are as follows:
Company Name: SHOPANCHOR LIMITED
Website: https://shopanchor.uk/
Email: contact@shopanchor.uk
Telephone: +44 7882 533297
Business Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Customers may contact us using the details above for enquiries about our services, quotations, project requirements, invoices, or these Terms and Conditions.
For the purposes of these Terms and Conditions, the following definitions apply.
“Company,” “we,” “us,” or “our” refers to SHOPANCHOR LIMITED.
“Customer,” “client,” “you,” or “your” refers to any individual, business, organization, or other party that accesses our website, requests our services, or enters into an agreement with us.
“Website” refers to https://shopanchor.uk/ and any associated pages or online resources operated by us.
“Services” refers to the e-commerce marketing, product listing optimization, online store management, conversion rate optimization, e-commerce SEO, order and inventory management, and other services expressly offered or agreed upon by the Company.
“Service Package” refers to a defined collection of services, tasks, or deliverables offered for an agreed price.
“Deliverables” refers to the agreed outputs of a project, which may include reports, recommendations, optimized content, product listing updates, marketing plans, website changes, or other work specified in writing.
“Project Scope” refers to the tasks, quantities, limitations, responsibilities, timelines, and deliverables agreed upon for a particular service.
“Third-Party Services” refers to platforms, software, hosting providers, advertising networks, payment processors, marketplaces, analytics tools, and other services operated by parties other than SHOPANCHOR LIMITED.
“Business Day” refers to a day other than a Saturday, Sunday, or public holiday in the relevant jurisdiction, unless otherwise agreed.
SHOPANCHOR LIMITED provides e-commerce services intended to help businesses organize, optimize, and improve aspects of their online selling activities.
Our services may include the following.
This service may include target audience research, competitor analysis, market opportunity assessment, promotional planning, marketing channel recommendations, and campaign strategy development.
The precise research activities and deliverables will depend on the selected package or written agreement.
This service may include product title improvements, product description refinement, keyword research, product attribute recommendations, category organization, and product catalogue consistency reviews.
The number of products covered, the level of optimization, and whether we implement changes directly in a customer’s store will be determined by the agreed project scope.
This service may include product catalogue updates, store content maintenance, product category organization, inventory information updates, and other store administration tasks expressly included in the selected package.
Order processing, customer support, returns administration, fulfilment coordination, and ongoing maintenance are not included unless specifically agreed upon in writing.
This service may include customer journey reviews, product page assessments, website usability evaluations, checkout analysis, call-to-action recommendations, and conversion improvement reports.
Unless implementation or testing is expressly included, recommendations and assessments do not automatically include making changes to the customer’s website or running controlled experiments.
This service may include keyword research, on-page optimization, product and category page recommendations, internal linking reviews, technical SEO assessments, and search performance recommendations.
Search engine rankings and organic traffic depend on numerous external factors. We do not guarantee specific rankings, traffic levels, or search engine placement.
This service may include inventory information updates, order status coordination, record consistency checks, and recommendations for improving operational workflows.
The customer remains responsible for the accuracy of its underlying business records, product availability, fulfilment decisions, and customer obligations unless specific responsibilities have been expressly accepted by us in writing.
Any service not expressly included in the selected package or written agreement will be treated as additional work.
Additional work may require a separate quotation, revised timeline, and written approval before commencement.
We make reasonable efforts to ensure that our website accurately describes our services and available packages.
However, website content is intended to provide general information. A service description does not necessarily mean that every listed task is included in every package.
The actual services supplied to a customer will be determined by the package purchased, the quotation accepted, and any written project agreement.
We reserve the right to update, revise, replace, suspend, or discontinue website content and service offerings, subject to existing contractual commitments and applicable law.
We may decline a project where the requested work falls outside our capabilities, presents unacceptable legal or security risks, or cannot reasonably be completed within the requested requirements.
By purchasing our services, you confirm that you have the legal capacity to enter into a binding agreement.
If you purchase services on behalf of a company or another organization, you confirm that you are authorized to act on its behalf.
You agree to:
Provide accurate and complete project information.
Supply the materials, credentials, access permissions, and instructions reasonably required for the agreed work.
Ensure that you have the legal right to use any text, images, videos, trademarks, product information, or other materials supplied to us.
Review deliverables and provide feedback within agreed timeframes.
Make payments according to the agreed payment terms.
Respond to reasonable project questions and requests for clarification.
Maintain appropriate backups of your website, product data, and business records before authorizing changes.
Ensure that your products, claims, business practices, and sales activities comply with applicable laws and platform policies.
Avoid providing passwords or confidential information through insecure communication channels where a safer method is available.
Notify us promptly of any material changes to project requirements.
Delays caused by incomplete information, unavailable access, late feedback, or other customer dependencies may affect project timelines.
Where applicable, we will provide a quotation, package description, or project proposal before commencing work.
A quotation may specify:
The services to be provided.
The number of products, pages, or other items included.
The expected deliverables.
The project price and payment schedule.
The estimated start date and completion timeframe.
The number of revisions included.
Any customer responsibilities or required access.
Any exclusions, limitations, or third-party costs.
A quotation is subject to the validity period stated in that quotation. If no validity period is specified, we may confirm whether the quoted price and scope remain available before accepting the order.
A project will be considered accepted when the relevant acceptance conditions have been met, which may include written approval, payment of the required amount, or another agreed confirmation.
Any changes to the original project scope must be agreed upon in writing.
SHOPANCHOR LIMITED offers fixed-scope service packages on a one-time payment basis where stated in the relevant package or quotation.
Unless a separate agreement specifies otherwise, a one-time package payment covers the services and deliverables identified in the agreed scope. It does not automatically include recurring maintenance, ongoing store administration, future updates, additional product listings, or services outside that scope.
Our pricing information may be displayed on our website or provided through individual quotations.
We reserve the right to revise prices for future purchases. Price changes will not alter an already accepted quotation or agreement unless a change is agreed upon by both parties or otherwise permitted by law.
Additional charges may apply where a customer requests work outside the original scope, including:
Additional products or pages beyond the agreed quantity.
Extra revisions beyond the included allowance.
Additional design, development, or implementation work.
Urgent or accelerated delivery, where agreed.
Additional research, reporting, or testing.
Third-party software, advertising, hosting, domain, or platform fees.
Work required because of significant changes to the original requirements.
We will communicate applicable additional charges and seek the customer’s approval before undertaking chargeable additional work, except where otherwise lawfully agreed.
Prices will be presented with any applicable taxes or tax treatment as required by law.
Where a tax is chargeable, the relevant invoice or quotation will identify it as required.
Customers are responsible for providing accurate billing information necessary for invoicing.
Payment terms will be stated on the relevant package page, quotation, invoice, or written agreement.
Depending on the project, payment may be required in full before work begins or divided into agreed milestones.
Where full advance payment is required, we may begin work after the payment has been successfully received and any necessary project information has been provided.
For milestone-based projects, the customer agrees to pay each instalment when due under the agreed payment schedule.
We may pause work where a payment is overdue, subject to applicable law and any relevant contractual obligations. We will communicate the issue and any expected effect on the project where reasonably practicable.
The customer is responsible for any payment processing fees expressly disclosed and lawfully chargeable under the agreed payment terms.
We do not consider a payment complete until it has been successfully received or confirmed through the relevant payment provider.
Estimated project timelines will be communicated through the relevant quotation, service description, or written agreement.
Unless expressly agreed otherwise, delivery dates are estimates and may depend on factors such as project complexity, customer response times, the availability of required information, and third-party platform access.
We will make reasonable efforts to complete work within the agreed timeframe.
If we become aware of a material delay, we will make reasonable efforts to inform the customer and communicate an updated estimate.
Customers are expected to provide requested information, approvals, access permissions, and feedback promptly. Delays caused by customer dependencies may result in a revised completion date.
Where a project becomes impracticable because of circumstances beyond reasonable control, the parties will discuss appropriate next steps, subject to the applicable agreement and legal rights.
A service package may include a specified number of revisions if stated in its description or quotation.
A revision means a reasonable adjustment to a submitted deliverable that remains within the original project scope.
A request that materially changes the original brief, adds new deliverables, increases the agreed quantity, or requires substantially different work may be treated as a change request rather than a rev
SHOPANCHOR LIMITED helps online businesses grow through smarter marketing, optimized product listings, efficient store management, and better customer experiences.
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